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​The customer is fully responsible for paying for the return postage costs, providing proof of postage, and that the order is safely packaged.

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For more information please carefully read REFUND & RETURNS POLICY and STORE POLICIES

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The customer has a 14 day window to cancel the order, which starts the day after the customer receives the order; and 14 days to send the order safely back to ARSCLYCUS.

CANCEL AN ORDER

Multi-line address

Submit the order number you wish to cancel.


Please note: Orders that have already been marked as 'In Progress' or 'Shipped' cannot be cancelled.


Earrings cannot be cancelled if the hygiene seal package has been tampered with.


Custom orders and commissions cannot be cancelled.

You need a 14-day cancellation window that starts the day after "you" the customer receives the physical goods.


Earrings cannot be cancelled if the hygiene seal package has been tampered with. I need photographic evidence that they haven't been tampered with.

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